ONLINE BOOKING CONCERNS
BOOKING RELATED CONCERNS
1. Can I manage/ exchange ancillary services I purchased such as prepaid seats, prepaid baggage or travel insurance?
Prepaid baggage and seats, are non-refundable and non-rebookable. Changes in your itinerary will forfeit pre-arranged seats and/or baggage.
2. Under Guest Details page, what do the "Titles" mean?
- Mr. – Adult Men
- Ms. – Adult Women
- Mister – Male children
- Miss – Female children
3. I'm a senior citizen. Can I book online? (For PHILIPPINE CITIZEN ONLY)
Senior Citizen Passengers are entitled of 20% discount provided the required OSCA ID.
4. What time should I check in for my flight?
You are requested to check-in at least two hours before the scheduled departure time for domestic flights and three hours before the scheduled departure time for international flights. Check in counters close 45 minutes before flight departure except flights from New York, Dubai, Canton and London which require no later than 1 hour before estimated time of departure. If you check in after the counter closure cut-off time, you may not be accepted for the flight even if you are holding a confirmed booking.
5. My child is an infant now but on our date of travel, he/ she will be a child already. How will I book him/ her?
You should book him/ her as a child already and enter the valid birth date.
6. How much airport terminal fee will I pay for my flight?
Airport terminal fees are PHP550 (CLICK HERE FOR INFO) for international departures and PHP200 for local/domestic departures. Out-manila and Out-Cebu flights booked online are inclusive of terminal fee.
7. What is Travel Tax?
The Travel Tax is a levy imposed by Philippine government on individuals who are leaving the Philippines irrespective of the place where the air ticket is issued and form or place of payment, as provided for by Presidential Decree (PD) 1183.
8. How much is the Travel Tax?
- PH Travel Tax on Economy and Business Class: P1620 per passenger
- PH Travel Tax on First Class Fare: P2700 per passenger
- For more details --> CLICK HERE
9. Who are exempted and how can I avail the tax exemption?
You may CLICK HERE for the complete list of qualified passengers for exemption in paying the Philippine Travel Tax and how to apply the exemption.
10. What services can I pre-book while making a booking?
- Inflight meals
- Check-In Baggage
- Seat Reservations
- Travel Insurance
Yes, you can. However, please take note that to travel to an international destination, you may be required to provide a proof of a return or onward journey ticket as pre-condition of being allowed entry by the respective immigration authorities.
12. What are the requirements of guests needing special assistance?
✔Expectant Mother
It is the responsibility of the pregnant guest to advise us of the progress of their pregnancy during booking and upon check-in.
We refuse carriage to pregnant guests 34 weeks and above. For pregnant guests less than 34 weeks, please bring a medical certificate stating the age of gestation with notation "Fit to Travel" and signed by your personal physician. The guest must complete travel within the validity period of the medical certificate which is seven (7) days from the date of issuance for both domestic and international flights. Kindly fill out the Special Handling Form and present at check-in.
✔Unaccompanied Minors
Children below 7 years old will not be accepted for carriage unless they are accompanied by a person of at least 15 years of age.
Children aged 7 to below 12 years old will be accepted only after the Unaccompanied Minors Form is accomplished and submitted and the prescribed Unaccompanied Minor Handling Fee is paid.
✔Guests with Medical Case and Portable Oxygen Concentrators (POC)
Guests with medical cases are allowed for carriage provided that the following documents are properly filled out and accomplished:
1. Special Handling Form
2. Medical certificate stating the guest is "fit to travel" and signed by your personal physician.
13. What is FIT Booking?
FIT booking refers to Frequent Individual Traveler consisting of 1, 2 or up to maximum of 9 passengers in one PNR. You can book your FIT booking directly through our portal.
14. What is GIT Booking?
GIT booking refers to group inclusive travel consisting of 15 passenger minimum travelling together. Book and Buy fares are not applicable on GIT Booking. Via admin booking is needed here.
15. Is there probation from Philippine Immigration on one-way fares?
Our Philippine immigration mandates all tourist passengers to get a return ticket. One way fares are only applicable to passengers with qualifying visa such as: OFW, RETURNING RESIDENT, STUDENTS, SEAMEN and IMMIGRANTS.
16. What are the requirements for government workers to travel on official business trip?
Government workers are required to secure a Travel Authority prior to their travel date. This document should be presented to the Immigration officer upon departure.
17. What are the travel requirements for a Filipino minor who is traveling alone?
For minor ( 18 years and below) traveling alone, a Travel Clearance must be secured from the Department of Social Welfare and Development (DSWD) and should be presented to the immigration officer prior to departure.
18. What are the requirements for overseas Filipino worker (OFW) to depart from Philippines?
Aside from the passport (at least 6 months valid), visa and contract, an OFW must also present a Philippine Overseas Employment Administration (POEA) Overseas Employment Certificate (OEC) before the concerned immigration counter. Otherwise, they shall not be cleared for departure.
19. What are the requirements for foreigners to visit Philippines?
The Philippine Immigration will require a return ticket for foreign passengers who will visit Philippines. Refer to VISA INFO for more information on allowed nationalities to visit Philippine without a visa.
20. What does LCC stands for?
LCC stands for LOW-COST-CARRIERS. All LCC offers 7kg hand carry baggage and no Free Baggage Allowance. The following are the LCC operating in Philippines : Jetstar, Air Asia, Cebu Pacific and Tiger Airways.
21. What does GDS stands for?
GDS also known as legacy carriers are those airlines which are booked under Global Distribution System. Refer to below list of airlines which are available for issuance.
| Airline Code | Airline |
| KC | AIR ASTANA |
| AC | AIR CANADA |
| CA | AIR CHINA LIMITED |
| NX | AIR MACAU COMPANY LI |
| NZ | AIR NEW ZEALAND |
| FJ | AIR PACIFIC LIMITED |
| NH | ALL NIPPON AIRWAYS |
| AA | AMERICAN AIRLINES |
| OZ | ASIANA AIRLINES INC |
| PG | BANGKOK AIRWAYS PUBL |
| BA | BRITISH AIRWAYS |
| CX | CATHAY PACIFIC AIRWA |
| CI | CHINA AIRLINES |
| MU | CHINA EASTERN AIRLIN |
| CZ | CHINA SOUTHERN AIRLI |
| DL | DELTA AIRLINES |
| LH | DEUTSCHE LUFTHANSA A |
| MS | EGYPTAIR |
| LY | EL AL ISRAEL AIRLINE |
| EK | EMIRATES |
| ET | ETHIOPIAN AIRLINES |
| EY | ETIHAD AIRWAYS |
| BR | EVA AIR |
| AY | FINNAIR OYJ |
| GF | GULF AIR |
| KA | HONG KONG DRAGON AIR |
| UO | HONG KONG EXPRESS AI |
| JL | JAPAN AIR LINES |
| 9W | JET AIRWAYS (INDIA) |
| SU | JSC AEROFLOT-RUSSIAN |
| KQ | KENYA AIRWAYS |
| KL | KLM ROYAL DUTCH AIRL |
| KE | KOREAN AIR |
| KU | KUWAIT AIRWAYS |
| MH | MALAYSIAN AIRLINE SY |
| PR | PHILIPPINE AIRLINES |
| GA | PT GARUDA INDONESIA |
| QF | QANTAS AIRWAYS LTD |
| QR | QATAR AIRWAYS COMPAN |
| BI | ROYAL BRUNEI AIRLINE |
| RJ | ROYAL JORDANIAN |
| SV | SAUDI ARABIAN AIRLIN |
| SQ | SINGAPORE AIRLINES |
| SA | SOUTH AFRICAN AIRWAYS |
| UL | SRI LANKAN AIRLINES |
| TG | THAI AIRWAYS INTERNA |
| TK | TURKISH AIRLINES |
| UA | UNITED AIRLINES |
| US | US AIRWAYS |
| VN | VIETNAM AIRLINES |
22. Can I book a flight with expired passport?
The passport must be valid for 6mos travel. In case of expired passport, we strongly recommend the passenger to renew his passport.
23. What is the phonetic alphabet?
23. What is the phonetic alphabet?
Alphabet
| Phonetics |
Alphabet
| Phonetics |
A
|
Alpha
|
N
|
Nancy
|
B
|
Bravo
|
O
|
Oscar
|
C
|
Charlie
|
P
|
Papa
|
D
|
Delta
|
Q
|
Queen
|
E
|
Echo
|
R
|
Romeo
|
F
|
Foxtrot
|
S
|
Sierra
|
G
|
Golf
|
T
|
Tango
|
H
|
Hotel
|
U
|
Uniform
|
I
|
India
|
V
|
Victor
|
J
|
Juliet
|
W
|
Whiskey
|
K
|
Kilo
|
X
|
Xray
|
L
|
Lima
|
Y
|
Yankee
|
M
|
Mama
|
Z
|
Zebra
|
24. Useful Airline Acronyms
25. What is the maximum number of passenger per PNR?
| Acronym | Meaning |
LCC
| Low Cost Carriers |
GDS
| Global Distribution System |
CRS
| Computerized Reservation System |
PNR
| Passenger Name Record |
CHD
| Child |
ADT
| Adult |
INF
| Infant |
OW
| One Way |
RT
| Roundtrip |
ROE
| Rate of Exchange |
- 2P - 4 pax only
- PR - 7 pax only
- 5J, Z2 & DG - 9 pax only
- For International booking - 7 pax only
26. What are the requirements in booking International flight?
- Name of the passenger/s must be the same as what is written to pax passport.
- Need to submit a copy of passenger/s passport.
- Passport must be guaranteed for 6 months travel.
- For passenger/s with tourist visa, pax must hold a roundtrip ticket.
27. What are the different International airline codes?
| CODES | AIRLINES | GF | GULF AIR |
| AC | AIR CANADA | HA | HAWAIAN AIR |
| CA | AIR CHINA | JL | JAPAN AIRLINES |
| NX | AIR MACAU | 9W | JET AIRWAYS |
| NZ | AIR NEW ZEALAND | JQ | JET STAR |
| 2P | AIRPHIL EXPRESS | KE | KOREAN AIR |
| PX | AIR NIUCINI | KU | KUWAIT AIRWAYS |
| NH | ALL NIPPON AIRWAYS | LH | LUFTHANSA AIRLINES |
| AA | AMERICAN AIRLINES | MH | MALAYSIAN AIRLINES |
| OZ | ASIANA AIRLINES | PR | PHILIPPINE AIRLINES |
| BA | BRITISH AIRWAYS | QF | QANTAS AIRWAYS |
| CX | CATHAY PACIFIC | QR | QATAR AIRLINES |
| 5J | CEBU PACIFIC | BI | ROYAL BRUNEI |
| CI | CHINA AIRLINES | KI/KLM | ROYAL DUTCH AIRLINES |
| MU | CHINA EASTERN | RJ | ROYAL JORDANIAN |
| CZ | CHINA SOUTHERN | SV | SAUDI ARABIAN AIRLINES |
| DL | DELTA | SQ | SINGAPORE AIRLINES |
| EK | EMIRATES | US | US AIRWAYS |
| EY | ETIHAD AIRWAYS | TG | THAI AIRWAYS |
| BR | EVA AIR | UA | UNITED AIRLINES |
| GA | GARUDA AIRLINES | VN | VIETNAM AIRLINES |
28. How can I book a Hotel?
Approach an affiliate then supply all the required information such as city, check-in and check-out date, and the no. of rooms to be booked.
29. Is there instant confirmation for hotel bookings?
Yes. Our hotels are on live inventory, and can be booked online as long as there is/are available room/s.
30. How would I know how many guests are allowed in a room?
This will indicate how many guests are allowed in the room. Please see below sharing types and corresponding number of pax:
- SINGLE: One (1) pax maximum
- TWIN/DOUBLE: Two (2) pax maximum
- TRIPLE SHARING: Three (3) pax maximum
- QUADRUPLE: Four (4) pax maximum
31. Should my guests have children coming with them, how would I know if they are free of charge?
This will depend on the child policy of the hotel. Also, please note that some international hotels, esp. in the US, Canada and Mexico, do not allow children to check-in. You may easily know this if the hotel name includes "Adult Only."
32. Are there requirements for international hotel booking?
Complete name of guests (as they appear on a valid government-issued ID, preferably on the passport) are needed. Whenever there are children, it is required to input their age by the time of check-in.
AIRLINE BAGGAGE RELATED TOPIC
33. What is the time restriction to add on baggage?
For Domestic flights, add on must be done more than 4 hours prior departure. On International flights, time limit varies depending on carrier.
34. What is the difference between excess baggage and supersized baggage?
Pre-booked supersize baggage is baggage allowance that you book if you are going to check in baggage. It can be purchased online from creation of booking anytime after confirmation or up to 4 hours before your flight. Excess baggage is defined as baggage weight exceeding the prebooked checked baggage limit of up to 40kg for both AirAsia and AirAsia X flight.
35. Can I bring musical instruments on board?
If you have a musical instrument which exceeds our cabin baggage dimensions you will need to purchase an extra seat and carry it in the cabin. However you must make sure it does not exceed 75 KG and does not exceed these dimensions: height 103cm, length 41cm, width 41cm.
CLICK HERE for more info.
36. What items will be carried free of charge as checked baggage?
Baby strollers/buggies/prams, wheelchairs, mobility devices, crutches and walking frames can be carried free of charge as checked baggage provided they are being used and/or an infant, child, elderly, disable or a wheelchair user that is travelling. Otherwise, a checked baggage allowance must be prebooked. These items, except for crutches and walking frame, may be used until the boarding gate before they are checked into the hold of the aircraft. Upon arrival these items will be available on the baggage carousel at the arrivals hall. We will not be able to retrieve these items at the aircraft site and bring it to the aircraft door or passenger steps.Please note that battery operated wheelchair or other battery-powered mobility devices will not be accepted. Under certain circumstances, carriage of battery operated wheelchair or mobility devices might be accepted subject to removal of the battery (by guests) and the maximum weight allowed for wheelchairs and mobility devices is 85kg.
37. What is the difference between Hotels and Holidays?
Hotel is room accommodation with or without breakfast. While Holidays are packages composed of hotel accommodation, transfers and tours.
Awards And Recognitions
33. What is the time restriction to add on baggage?
For Domestic flights, add on must be done more than 4 hours prior departure. On International flights, time limit varies depending on carrier.
34. What is the difference between excess baggage and supersized baggage?
Pre-booked supersize baggage is baggage allowance that you book if you are going to check in baggage. It can be purchased online from creation of booking anytime after confirmation or up to 4 hours before your flight. Excess baggage is defined as baggage weight exceeding the prebooked checked baggage limit of up to 40kg for both AirAsia and AirAsia X flight.
35. Can I bring musical instruments on board?
If you have a musical instrument which exceeds our cabin baggage dimensions you will need to purchase an extra seat and carry it in the cabin. However you must make sure it does not exceed 75 KG and does not exceed these dimensions: height 103cm, length 41cm, width 41cm.
CLICK HERE for more info.
36. What items will be carried free of charge as checked baggage?
Baby strollers/buggies/prams, wheelchairs, mobility devices, crutches and walking frames can be carried free of charge as checked baggage provided they are being used and/or an infant, child, elderly, disable or a wheelchair user that is travelling. Otherwise, a checked baggage allowance must be prebooked. These items, except for crutches and walking frame, may be used until the boarding gate before they are checked into the hold of the aircraft. Upon arrival these items will be available on the baggage carousel at the arrivals hall. We will not be able to retrieve these items at the aircraft site and bring it to the aircraft door or passenger steps.Please note that battery operated wheelchair or other battery-powered mobility devices will not be accepted. Under certain circumstances, carriage of battery operated wheelchair or mobility devices might be accepted subject to removal of the battery (by guests) and the maximum weight allowed for wheelchairs and mobility devices is 85kg.
37. What is the difference between Hotels and Holidays?
Hotel is room accommodation with or without breakfast. While Holidays are packages composed of hotel accommodation, transfers and tours.
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